Library Reorganizes Service Desks with Ease of Use in Mind

This spring the Library is transitioning to a new help desk arrangement designed to improve access to services and collections. Three service desks will now be within sight of the front door:

• The Research Help Desk - For Reference assistance from a librarian.

• The Ask Us Desk - Includes the Multi-Media/Film collection, Reserves, Book Check-Out and other Circulation services. This will be the one desk you'll use to pick up materials you've ordered online, including Prospector and Interlibrary Loan (Illiad) requests. Ask Us personnel will also assist with general information and basic reference queries.

• The Tech Help Desk - For computer, printer, and microfiche/microfilm questions.

Moving people, collections, electricity, etc. has been a massive undertaking so you'll see transitions through the semester. Also, some final elements will be coming in the Fall since a UCD Architecture class is tackling many aspects of our remodel. Thus the Library will benefit from campus student creativity.

A flyer describing the new service desk changes including contact phone numbers is HERE.

These service desk changes complement the ongoing space improvements to the Library's first floor including: two color scanners, white boards, large and dual screen monitors that can be attached to laptops, and big screen iMacs.